Even though this book is fiction, it mirrors just about every business
in America today. We are managing activities and losing focus on
acceptable behaviors. By concentrating only on end results we are
affecting the way business gets done to the detriment of all else.
Employees’ core competencies must take priority and center
stage in order to truly regain our customers’ confidence.
Changing core competencies is pivotal to cascading success throughout
But how do you go about changing someone's core competencies? How
do you pull them to the level of excellence that is needed today?
Changing employees’ business behavior is a monumental task.
It cannot easily be done by conventional means. Slogans and marketing
programs will help, but they are usually only a blanket covering
the real issue.
That issue is the transformation of an organization at the root
level -- the employee. In most cases, employees will not realize
that their core competencies are lacking simply by introducing another
new program. And if they don’t know that something is wrong,
they will not know to improve it.
Joe Sails is a story about improving an employee’s core competencies.
The story is the catalyst for change in a business.